Answered By: Ask-a-Librarian
Last Updated: Aug 09, 2017     Views: 793

MCPL cannot be responsible for customers not receiving email notices.  Checking your account online is the best way to ensure that you see overdue or hold notices.  You are responsible for fines for overdues and for holds not picked up whether or not you received an email.

If you are not receiving your email notifications from MCPL, it is possible that they are going to a spam folder.  In your email system, be sure to have

on your "safe senders" list or add it to your Contacts list.  This should allow our messages to be delivered to your Inbox.

You can update the e-mail address in your library account online, or you can call or come to a branch and ask the Circ Staff to do so.