Answered By: Ask-a-Librarian
Last Updated: Aug 09, 2017     Views: 159

If you are not reaching a database when you click on the link from one of the library’s web pages, it is possible that something on your computer is blocking our proxy server, which authenticates you as a cardholder. 

If you haven’t had problems with this in the past, it could be that the proxy server was temporarily unavailable.  Please try again.

Or, it could be that something in your computer’s security set-up was updated (either by you or automatically) and is interfering with access to the proxy server.  

Please see our page about troubleshooting access problems for our online resources for suggestions.  If you continue to have problems, please call Ask-a-Librarian at 240-777-0001, and we'll do what we can to assist.