Answered By: Ask-a-Librarian
Last Updated: Aug 09, 2017     Views: 2460

If you believe you have returned items that still show on your library card account, you should speak with the Circulation Staff at the branch where you returned the item(s) in question. To find telephone numbers for your library, please visit our Branches and Hours page.

Or you can contact our customer accounts coordinator at 240-777-0005 or MCPL.customeraccounts@montgomerycountymd.gov

Please bear in mind that unusual circumstances, such as long weekends, inclement-weather closings, or short staffing, can delay our check-ins for a day or two.  Even when we experience such delays, items are always checked-in for the date on which they were returned to our circulation desks or to our bookdrops.