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Q

I'm not receiving emails about my library holds and overdues, although I registered my email address. What's wrong?

Last Updated: Feb 01, 2016  |  5951 Views

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Answer

If you are not receiving your email notifications from MCPL, it is possible that they are going to a spam folder.  In your email system, be sure to have

sirsi@MDPL.sirsi.net

on your "safe senders" list or add it to your Contacts list.  This should allow our messages to be delivered to your Inbox.

You can update the e-mail address in your library account online, or you can call or come to a branch and ask the Circ Staff to do so. 

MCPL cannot be responsible for customers not receiving email notices.  Checking your account online is the best way to ensure that you see overdue or hold notices.  You are responsible for fines for overdues and for holds not picked up whether or not you received an email.

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Other Answers / Comments (6)

  1. for some reason, for overdue notices did go into my spam folder. But usually they gone into my inbox. So now I have almost $10 in fines because I did not know my yahoo wasn't functioning right. Am I still responsible?the problem with the system is that it doesn't work. I try to go paper free, and then I don't have any way of knowing when to book is do or not do unless I get the email. If it didn't get go into my inbox and I didn't know Yahoo wasn't working it's not the library's fault but its not my fault either. Please advise. I don't think I'll go paper free anymore then. The old system work well when people would stamp the books. That works fine. But this system is full of flaws.
    by Connie Coslet on Nov 11, 2015.
  2. This system is in the stone age, I can't update my email address so I can be notified? May be it can send a page to my beeper or notify me by carrier pigeon. Seriously Montgomery County?
    by Sean on Dec 01, 2015.
  3. We apologize that the online email registration is currently unavailable. Staff will be glad to update your email address at your local library or at Ask-a-librarian phone or email services.
    by Ask a Librarian on Dec 02, 2015.
  4. The email reminding system never worked. In more than 6 months, I have never received any email reminder from the system. Everytime when I asked a libaraian why I didn't get any email, they just gave a same cool answer ''most customers will not receive the email reminder, and we are not responsible for anything'. Is it cool? Do MC libraries ever seriously think about updating their system?
    by Chen on Dec 26, 2015.
  5. I have tried to renew my books multiple times on line with no success. It is not always so easy to get to a library. What is the matter with the log in system and the phone?!
    by Elizabeth Diament on Feb 05, 2017.
  6. We apologize for the delay in repairing the phone renewal service. Online renewal in your account should be working. For assistance you can contact your local library or Ask-a-librarian phone or email services.
    by Anne Cohn on Feb 06, 2017.

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