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My music download from Freegal didn't finish. What can I do to complete the download?

Last Updated: Mar 24, 2014  |  1034 Views

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Answer

If the song didn't download completely, you can simply restart your download. 

Freegal does not count the download of a song more than once against your three per week limit. 

In fact, you can re-download any song again during the same week of the initial download or during the following week, without it counting against your limit of 5.  You might want to download a song to your computer after you have downloaded it to the Freegal app, for example. (Freegal's weeks start early Monday morning.  Thus, if 2 Monday mornings have gone by, your song will no longer be available for download.)

To re-download, you may have to close Freegal, clear the cache on your browser, and sign in to Freegal again.  Click the "Recent Downloads" link. 

 

 

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Other Answers / Comments (6)

  1. After a week is the downloaded file still available? Where is theistic stored in an iPhone? How to delete a song?
    by Linda on Feb 22, 2013.
  2. Yes, Linda, the MP3 songs are yours once you download them. They do not expire. You cannot delete songs within the Freegal app. Instead, plug your iPhone into your computer. Open up iTunes and you will see an area titled "devices" on the left hand side. Click on your iPhone. At the top of the screen you will have options like "summary, info, apps, music, movies, etc." Select "Apps." Select the Freegal app. You should see a file that contains the music downloaded from the app. And you should be able to delete songs from that file.
    by Ask-a-Librarian on Feb 22, 2013.
  3. I noticed a couple of songs I recently downloded within the last week have disappeared completely from my iTunes library AND my hard drive. It's not in the recycling bin and a search for the songs turns up nothing. I tried to find it in my list of downloads on the Freegal website however it didn't show the songs I'm looking for. It hasn't even been a week since I downloaded them. Is there any other way to re-download the song on the Freegal website? I don't want to waste my weekly song allowance of 3 on the same songs again.
    by Frustrated on Jun 13, 2013.
  4. Hi Frustrated,

    If the song didn't download completely, you can simply restart your download.

    Freegal does not count the download of a song more than once against your three per week limit.

    In fact, you can re-download any song again during the same week of the initial download or during the following week, without it counting against your limit of 3. You might want to download a song to your computer after you have downloaded it to the Freegal app, for example. (Freegal's weeks start early Monday morning. Thus, if 2 Monday mornings have gone by, your song will no longer be available for download.)

    To re-download, you may have to close Freegal, clear the cache on your browser, and sign in to Freegal again. Click the "Recent Downloads" link.

    If you're still having trouble, please let me know.
    by Ask-a-Librarian on Jun 13, 2013.
  5. Thank you for the reply. I forgot to mention in the original post that I had already cleared my cache and restarted my computer.
    The songs downloaded properly initially and I had been playing them on my iPod for a day or two, however they suddenly disappeared from my iPod and my hard drive. Very strange. Maybe it's an issue with iTunes compatibility as I have seen complaints on this topic with no resolution.
    My list of downloads on the Freegal website has never been reliable as it never shows the recent songs downloaded, even when it's been under a week, as is the case now.
    Ultimately I decided to go to Amazon and purchase these songs as I see no alternative to recovering them from Freegal.
    by Fustrated on Jun 13, 2013.
  6. Hi Frustrated, I am sorry for the inconvenience. I will look into this. Please let me know if there's anything else I can do to help. Thank you!
    by Adrienne Miles on Jun 13, 2013.

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