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Q

I didn’t get any email notification about an overdue item (or an available hold). Do I have to pay the fine?

Last Updated: Feb 01, 2016  |  770 Views

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MCPL cannot be responsible for customers not receiving email notices.  Checking your account online is the best way to ensure that you see overdue or hold notices.  You are responsible for fines for overdues and for holds not picked up whether or not you received an email.

If you are not receiving your email notifications from MCPL, it is possible that they are going to a spam folder.  In your email system, be sure to have

sirsi@MDPL.sirsi.net

on your "safe senders" list or add it to your Contacts list.  This should allow our messages to be delivered to your Inbox.

You can update the e-mail address in your library account online, or you can call or come to a branch and ask the Circ Staff to do so. 

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